Privacy Policy

Who We Are

Western Moving & Storage provides local moving, long-distance moving, packing, storage and related relocation services.

We aim to handle personal information in accordance with applicable Canadian privacy laws, including British Columbia's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Personal Information We May Collect

We collect information that is reasonably necessary to respond to inquiries, prepare moving quotes, plan and provide services, communicate with customers and operate our business.

Information you provide to us

• Name
• Phone number
• Email address
• Pickup city or address
• Delivery city or address
• Preferred moving date
• Number of bedrooms or move size
• Furniture and household inventory
• Approximate number of boxes
• Garage, storage locker or outdoor contents
• Photos submitted for quoting or move planning
• Information about stairs, elevators and parking
• Specialty items such as pianos or oversized furniture
• Messages or notes included with your quote request
• Billing and payment-related information when required
• Customer-service communications and feedback

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting company, analytics providers or security systems.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate visit times
• Referring website or advertising source
• Cookie identifiers
• Website performance and security information

How We Use Personal Information

We may use personal information to:

• Respond to moving quote requests
• Answer customer questions
• Estimate inventory and truck-space requirements
• Prepare moving quotes and service estimates
• Plan pickup and delivery
• Schedule moving crews and trucks
• Arrange packing or storage services
• Confirm bookings
• Communicate before, during and after a move
• Prepare invoices and receipts
• Process transactions
• Provide customer support
• Maintain business and accounting records
• Improve our website and customer experience
• Understand website traffic
• Measure advertising performance
• Detect spam, fraud or website security problems
• Address complaints, claims or disputes
• Meet legal, regulatory or insurance requirements

Consent

When you voluntarily provide personal information to us, you consent to its collection, use and disclosure for the purposes explained when the information is collected and as described in this Privacy Policy, subject to applicable law.

You may withdraw consent to certain uses of your personal information by contacting us, subject to legal, contractual and operational restrictions.

If information is necessary to prepare or provide a moving service, withdrawing consent may affect our ability to provide that service.

Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to help the website function, understand website traffic, improve performance, measure advertising results and understand how customers find our services.

Cookies and similar technologies may be used for:

• Website functionality
• Website security
• Analytics and traffic measurement
• Remembering browser or session preferences
• Measuring quote-form activity
• Understanding advertising conversions
• Measuring marketing campaign performance

Most browsers allow you to block or delete cookies. Disabling certain cookies may affect some website functions.

When We May Share Personal Information

We do not sell or rent customer personal information for money.

We may share information when reasonably necessary to operate our business or provide the services requested by a customer.

This may include information shared with:

• Moving crews
• Drivers
• Dispatch personnel
• Authorized contractors
• Storage providers
• Packing-service providers
• Website and hosting providers
• Email providers
• Customer-management systems
• Analytics providers
• Payment processors
• Banks or accounting providers
• Insurance providers
• Professional advisers such as lawyers or accountants

Information may also be disclosed where required or permitted by law, including to government authorities, regulators or law enforcement.

Service Providers and Processing Outside Canada

We may use third-party companies to provide website hosting, email, analytics, customer-management, advertising, payment processing, security or other business services.

Some service providers may process or store information outside British Columbia or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to government agencies, courts or law-enforcement authorities where permitted by local law.

We take reasonable steps to select service providers that provide appropriate privacy and security protections for the services they perform.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information may be retained for purposes including:

• Completing moving services
• Maintaining customer-service records
• Accounting and tax requirements
• Invoice and payment records
• Insurance matters
• Claims or disputes
• Legal or regulatory obligations

When information is no longer reasonably required, we may delete, destroy or anonymize it, subject to applicable legal and operational requirements.

Security Safeguards

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, theft, disclosure, copying, use or modification.

These safeguards may include:

• Account-access controls
• Password protection
• Website security tools
• Software updates
• Restricted access to customer records
• Appropriate use of third-party service providers

No website, email service or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable law, you may request information about how we handle your personal information.

You may also ask to:

• Access personal information we hold about you
• Correct inaccurate information
• Update incomplete information
• Ask questions about how your information is used
• Withdraw consent where appropriate
• Raise a privacy concern or complaint

We may need to verify your identity before responding to a privacy request.

Marketing Communications

Where permitted by law and where any required consent has been obtained, we may send customers service updates, follow-up messages or promotional communications.

You may ask us to stop sending promotional communications by using an available unsubscribe method or by contacting us.

Communications necessary to manage an active quote, booking, move, payment, delivery or customer-service matter may still be sent.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party services such as:

• Google
• Google Maps
• Google Reviews
• YouTube
• Social-media platforms
• Advertising platforms
• Analytics services
• Payment services

These third parties operate under their own privacy policies and terms. Western Moving & Storage does not control the independent privacy practices of third-party websites or services.

Children's Privacy

Our website and moving quote forms are intended for people who are able to request, arrange or authorize moving services.

We do not knowingly seek personal information from children for marketing purposes.

If you believe a child has submitted personal information without appropriate parental or guardian involvement, please contact us so that we can review the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or privacy practices.

The latest version will be published on this page with the most recent update date.